IMLA is Open: FAQs during Stay at Home Order

Are you open?

Yes. Because we are a medical practice, we are considered to be an essential business. We will stay open to be available to our patients and our community for as long as we are allowed. We have committed to remain on call 7 days a week to be available whenever you may need us. 

What kinds of problems can you take care of?

Our staff has many years of experience in emergency medicine and urgent care. Patients can still suffer from conditions that are not related to viral infections. These can include lacerations, vomiting/diarrhea, dehydration, twisted ankles, fractures, back pain, muscle strains, asthma, urinary tract infections, ear infections, strep throat, skin rashes/infections, migraine headaches, bacterial infections and much more.

For your treatment, we can perform IV hydration, laceration repair, abscess drainage, splinting, IV/IM medications and more.  

Do you offer telemedicine? How does it work?

To help alleviate concerns with travel we do offer telemedicine appointments. We would be happy to see you in the office, or we can discuss your medical needs via a secure video Zoom link. The video link will be provided by our office when you make an appointment and is HIPAA compliant.

Are you wearing masks?

Of course. All providers have masks that are designed to reduce transmission of airborne droplets. We also have a strong supply of level 1 surgical masks for our patients to wear while here. 

Do you have infection control policies in place?

We have always had infection control policies in place as a standard practice. However, with the rise of positive COVID-19 cases, we re-evaluated our policies and compared them to the CDC recommendations. We found that our practices exceed the recommendations of the CDC. This includes proper cleaning of rooms, equipment and common surfaces with commercial cleaning supplies. We also utilize commercial anti-fungals, and virucides to disinfect those same surfaces after each patient and nightly. We also have a professional cleaning service that follows the CDC recommendations.

Do you do COVID-19 Testing?

No. The availability of testing kits has been problematic across the country. Testing is based on guidelines from the CDC and the various health departments. At this time, testing is limited to specific high risk and extremely vulnerable members of our population. Since more than 95-97% of COVID-19 cases are mild or moderate in severity, there is no widespread testing being done.

Do I need to already be a patient to use your urgent care services?

No. Anyone can access our services. If you’re not already a patient, it may take a few more moments to gather your demographic information, but otherwise you will be seen quickly and efficiently.

Do you take my insurance?

Most patients have high deductible health plans with copays and health savings accounts (HSAs). You can use your HSA with us, but we do not bill insurance. As a practice, we have opted out of most insurance carriers but still keep our prices very comparable (or less) than most other urgent care centers in our area.

We also offer a membership model to help stretch your healthcare dollars even further. We have three packages that include regular visits, discounted services, preferred scheduling and more. 

Are you still doing aesthetics treatments?

We are. Many patients in our practice get aesthetic services to address underlying conditions. Since these are supervised by a physician, we consider these to be a part of most patients’ medical care. It’s our understanding that patients can leave their homes to access this care.  

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